Return & Refund Policy
At Elizaveta Corsets, we want you to love your corset. If it doesn't fit or isn't what you hoped for, you can return it. Please review the policy below before starting a return or exchange.
Free US Returns Within 30 Days
Orders delivered in the United States can be returned for free within 30 days of delivery. Returns are no-questions-asked, and sale items are included. The item must be unworn, unwashed and in resellable condition, with all tags and liners attached.
How to Request a Return
- Contact us using our Contact form within 30 days of delivery.
- Give us your order number. A reason is welcome but not required. Photos are only needed if the item arrived damaged or incorrect.
- For US orders, we will email you a prepaid return label and instructions. Please do not ship an item back before you hear from us.
Return Conditions
- The 30 days are counted from the date your order is delivered.
- Items must be unworn, unwashed and in resellable condition, with tags and liners attached.
- For hygiene reasons, please wear underwear when first trying on your purchase.
- Please include your packing slip in the return package, and ship returns from separate orders separately.
- We may decline returns that show signs of wear, damage or washing.
International Returns
International returns are accepted within the same 30 days from delivery. Return shipping costs and any customs fees or duties are paid by the customer. Orders shipped to the European Union can also be cancelled or returned within 14 days of delivery, as required by law.
Damaged, Defective or Wrong Items
If your order arrives damaged or defective, or is not what you ordered, contact us with photos and we will replace it or refund you. We cover the return shipping.
Exchanges
The fastest way to get a different size or color is to return your item and place a new order. We can also help you choose the right size before you order, so send us your measurements.
Refunds
- Once your return arrives and is inspected, we will let you know within 7 business days whether it is approved.
- Approved refunds go back to your original payment method (or gift card, if one was used). Refunds typically appear within 3-5 business days, depending on your bank.
- Gift cards are not refundable.
Order Changes & Address Corrections
Please check your details carefully before ordering. Once an order has been processed, we cannot change items, shipping addresses or recipient names. If a package is returned to us because of an incorrect address or failure to accept delivery, reshipping costs are the customer's responsibility.
Need Help?
If you have any questions about returns or refunds, please fill out our Contact form.